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Cancellation FAQ’s
Why do I have to give Net Star Telecommunications, Inc. a 30 day notice?
On a monthly basis, we renew or purchase telecommunications
equipment based on our current number of subscribers.
We must know prior to the following month what our subscriber base
will be. If you are canceling, you will be taken out of that figure. It
allows up to operate our telecommunications purchasing and management
efficiently.
Often times, circuits managed by Net Star Telecommunications, Inc.
partners require a 30 day cancellation from Net Star Telecommunications,
Inc. in order for us cancel your entire service.
How are refunds handled?
Refunds are processed in the following manner
Monthly Billing:
You
will not get a refund if you have paid for the upcoming month due to the 30
day cancellation notice requirement.
Quarterly, Bi-Annual, and Annual Billing:
We
will refund amounts paid in advance after the 30 day cancellation notice
requirement is subtracted. The refund will then be calculated as if you were
on a monthly postal mail payment plan. We offer discounts to subscribers who
pay in advance for service. If the subscription is not fulfilled, you have
to pay the monthly subscription cost for time used and during your 30 day
notice period.
For
example:
You
paid for service from March 1st until May 31st. You
paid via check, so your quarterly rate was $53.85.
You
send us a cancellation form on March 1st. Here’s how your refund
will be calculated:
Amount
Paid in Advance:
$53.85 -
30 Day
Cancellation Period: $19.95 (This is the monthly postal mail
rate)
________
Refund: $33.90
How do I cancel my account?
If you
are a residential customer, you must fill our e-cancellation form.
If you
are a business, we must have a document on file on company letterhead
stating your cancellation instructions.
Should
you not have access to the Internet, you can call us at 713.554.7100 X358 to
discuss alternate options.
What happens if I don’t cancel my account and just stop using my service?
We
report all delinquent accounts (regardless of usage) to our collections
department. As stated in our “Acceptable Usage” and “Terms and Conditions”,
non-use of an account does not signify cancellation.
I Have my cancellation ticket number from my sales representative what next?
If you have a ticket confirmation number from your sales representative
please click here.
What if I have a question that is not on this page?
E-mail our customer care department at
customercare@netstartel.com
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