1. PAYMENT OBLIGATIONS OF A CUSTOMER.
Net Star services
are billed in advance of delivery. Payment terms are net, no
later than 10 days after delivery of services begin. Customers
must provide a (30) day notice, there are no refunds for
unused portions of services. It is your responsibility to
contact Net Star to cancel your service. Net Star may suspend or
terminate service at any time. See section 4 for cancellation
policies.
Customer must (a) provide Net Star with
accurate and complete billing information including legal name,
address, telephone number, and credit card/billing information,
and (b) report to Net Star all changes to this information
within thirty (30) days of the change. Customer are responsible
for any charges to their account.
Charges are billed to Customer’ credit cards
or debit cards, as applicable, each month for the basic service
and any additional usage or services. Net Star is not
responsible for any charges or expenses (e.g for overdrawn
accounts, exceeding credit card limits, etc.) resulting from
charges billed by Net Star.
Delinquent accounts may be suspended or
canceled at Net Star’s sole discretion; however, charges will
continue to accrue until the account is canceled. Net Star may
bill an additional charge to reinstate a suspended account.
2. RESELLER ACCOUNTS
If are delinquent in payments to Net Star
your client's account may be suspended or canceled. You will
hold Net Star Telecommunication completely harmless for any
complications, loss of revenue or any other liability that may
arise.
If you purchase services through a reseller
who in turns pays Net Star, the reseller must pay all amounts
owing for your account. If the reseller fails to pay Net Star
any amounts due—whether or not you have paid the reseller—your
account will be subject to suspension or cancellation until you
or the reseller has paid all amounts due.Net Star may charge for
taxes and other applicable fees.
3. REFUNDS AND DISPUTES
All payments
to Net Star Telecommunications Inc. are nonrefundable. This
includes the one time activation fee and subsequent charges
regardless of usage. All overcharges or billing disputes must be
reported within 45 days of the time the dispute occurred. Early
cancellation of a service which has been prepaid for any term
may be prorated but will be left up to the discretion of the
company. ALL PAYMENTS TO COMPANY ARE NONREFUNDABLE. Any
considerations for hardship
cases can be sent to
billing@nstci.com and will be forwarded to the proper
parties.
4.
CANCELLATION POLICY
Customers must
provide a (30) day notice, there are no refunds for
unused portions of services. It is your responsibility to
contact Net Star to cancel your service. Net Star may suspend or
terminate service at any time. Account
Cancellation: all requests for canceling accounts can be made in
writing, fax or by phone. Cancellation by writing must be mailed
to (Net Star Telecommunication Inc. attn.:
billing/cancellations, 505 Julie Rivers, Suite 240, Sugar Land ,
Texas 77478). If you wish to cancel by phone, call 281.240.7300
ext. 319. You must have all account information to cancel. For
your convenience we have provided a online fax
authorization form, please complete the
form before faxing.
If you are under
contract you are responsible for the full terms or early
termination fees associated with that contract.
Our aim is to keep all our customers happy with our quality
Internet Service please let us know when you call, If there is
anything we can do to retain your business.
5. UNAUTHORIZED ACTIVITY
Any attempt to access or modify unauthorized computer system
information or to interfere with normal system operations,
whether on the equipment of Net Star or of any computer system
or network that accessed by our services, will result in
suspension of your access. Unauthorized activities include
guessing or using passwords other than your own, accessing
information that does not have public permission, and accessing
any system on which you are not welcome. Net Star prosecutes
unauthorized usage.
Net Star reserves the right to change and otherwise modify
it's services, rates, usage policy or these Terms and
Conditions. These Terms and Conditions supersede all previous
representations, understandings or agreements. Use of Net Star
services constitutes acceptance of these Terms and Conditions
and agreement to abide by our Common Sense Acceptable Use
Policy.
6.
INDEMNIFICATION STATEMENT
Net Star
exercises no control whatsoever over the content of the
information passing through it. Net Star specifically denies any
responsibility for the accuracy, quality or content of
information obtained through our services. Net Star makes no
warranties of any kind, whether expressed or implied, for our
services. Subscriber agrees to indemnify and hold harmless Net
Star from any damage claims resulting from use of our services.
Net Star may only be used for lawful purposes. Transmission of
any material in violation of any federal or state regulation is
prohibited. Any unauthorized attempt to access and/or modify
information or normal system operations, whether on the
equipment of Net Star or of any system that is accessed by way
of Net Star services is prohibited. We only provide access. You
must take responsibility for your actions on our system and the
systems you access through us. You must comply with whatever
rules or acceptable usage policies are appropriate for the
systems you access. If you are offended by information you find
on those systems, your responsibility is to avoid whatever you
find offensive. You must take responsibility for the statements
you make in e-mail, chat or discussion forums, web pages, and
news groups. If you act irresponsibly or your actions endanger
our system, we may suspend your access at any time.
7. ACCEPTABLE USE
POLICY
Chat
Rooms are for entertainment, networking and finding new
friends. Be aware that anyone could be in any room at any time,
including children. Please conduct yourself with this in mind.
Adult chat areas are available at other sites, if you are
looking for this type of interface, please connect to them over
the net. Chat rooms here have a blocking word list and also log
offenders. Persistent attempts at violating this rule will be
removed from access and asked to take their business elsewhere.
This is not to censor anyone, only to protect Net Star, and the
difficulty that can be caused by such behavior.
Mailing Lists will be limited, as well as
the number of recipients of any individual mailing. This is a
necessary precaution to prevent spamming. No one wants a flood
of unsolicited mail and the time online it consumes to download.
If you experience e-mail problems that appear to be related to
this limitation and you have a need to exceed the limits, please
contact Net Star and make arrangements to get a mailing out.
Commercial accounts will be given greater leeway on this limit.
Mailbox Size will be limited to 5mb. When
this is reached the system will return the mail to sender.
Please do not keep your e-mail stored on the server. Beware of
opening mail from unknown sources, especially attachments.
Malicious files and applications can be executed on your system
this way.
News Server has all 30,000 + news groups
available. Net Star is in no way responsible for unsupervised
access by minors. Please monitor your children when on the
"net". Flooding, or spamming of any news groups will result in
immediate revocation of services and forfeiture of any
outstanding account balances. Please do not waste our time and
resources, we can track down the parties responsible no matter
what masking techniques used.
After Five Hours online you will be
disconnected. There is nothing preventing you from reconnecting.
You will be disconnected after twenty minutes of inactivity. Use
of software to create activity to circumvent this will be
detected and you will still be disconnected and support personal
notified. These steps are necessary to prevent abuse and people
from monopolizing the resources. Everyone is entitled to have an
opportunity to gain access. If you want dedicated access contact
Net Star and your account will be upgraded.
Your Account is for your exclusive and
individual use only. Multiple concurrent logins of the same
account are not allowed. Beyond the fact that allowing others to
use your account is prohibited, consider that you become
responsible for the charges incurred by someone else you have
allowed to use your account. For this reason you should protect
your account and password as you would any other personal
resource such as your telephone or credit card.
Each customer
will be held accountable as to how they use their web sites and
access accounts.. Please pay close attention to the Acceptable
Use Policy for this site. We will bill $100 for any spam or bulk
email sent to each user. The accessed rate will be $100 for each
email sent to each user that was unsolicited.
8. SPAMMING
SPAM, BULK MAIL, AND NEWS GROUP POSTINGS
The transmission of unsolicited or prohibited advertising or
other content through electronic mail or inappropriate Usenet
postings is forbidden. The use of AND/OR reference to your
account in unsolicited mass mailing or postings (commonly known
as "Spam") by any client of Net Star Telecommunications shall
also be grounds for permanent removal of your account without
refund..
This policy is stringently enforced. The practices described
here can permanently destroy an online reputation overnight and
easily taints any organization associated with the guilty party.
What is Spam?
Spam is sending e-mail to people who do not know you; many times
referred to as unsolicited e-mail. If you send information to
your friends, people who know you, or people that have requested
information you are generally safe. Bulk mailing is almost
always considered as spam. Posting advertisements to
inappropriate news groups is also considered as Spam.
Commercial Advertising, E-mail, Spamming, or the sending of
unsolicited e-mail, directing a person to your Web Site is
STRICTLY prohibited. Net Stat Telecommunications will be the
sole arbiter as to what constitutes a violation of this
provision.
Server abuse: Any attempt to undermine or cause harm to our
server at Net Star Telecommunications server is strictly
prohibited.
Failure to follow any term or condition will be grounds for
immediate email, web page deactivation or access account deactivation.
9.
SUSPENSION OF SERVICE
We reserve the right to suspend or terminate any user account
for any reason.
Some Examples of What May Result in Account Termination:
Violation of the policy on spam and/or unsolicited mail already
mentioned above. Interruptions or failure of individual
service caused by client, their employees, client’s customers,
etc. to their service. These include inaccurate configuration,
3rd party software, client abuse or over utilization of
resources, hacked servers, attacks, exploits, or server hardware
failures.
Breaching, or attempting to breach security on
any system or network without the written authorization of those
responsible for said system or network. Forging Web Pages,
E-mail or news articles. That is, attempting to make pages,
articles or E-mail appear to come from someone or somewhere they
do not. If a user's presence on our systems jeopardizes our
primary purpose, we may suspend or terminate the user's account.
There WILL BE NO WARNINGS for breach of this policy.
Net Star Telecommunications reserves the right to update and/or
modify this policy as Net Star Telecommunications sees fit. By
having a Net Star Telecommunications and your provider or host
you are agreeing to abide by this policy and you are agreeing to
be responsible for any and all damages to the Net Star
Telecommunications domain related in any way to your violation
of this policy. Net Star Telecommunications applies no warranty
or guaranty to the function of this site and you agree to hold
Net Star Telecommunications harmless and exempt from any claims
related to the serviceability or function of this site.
Failure to follow any term or condition will be grounds for
immediate access account deactivation.
Any complaints should be directed to
info@netstartel.com
please make sure to send us the name of the web page that the
spam originated from.
10. COPYRIGHT
Materials contained in this Site are the
copyrighted property of Net Star Telecommunications, Inc., 505
Julie Rivers Sugar land Texas. All rights reserved. Net Star
Telecommunications neither warrants nor represents that your
use of materials displayed in this Site will not infringe rights
of third parties not owned by or affiliated with Net Star
Telecommunications. You may not distribute, modify, transmit,
reuse, reproduce, repost or use the copyrighted materials on
this Site for public or commercial purposes, including the text,
images, audio and video, without the express written consent of
Net Star Telecommunications. You are hereby authorized to view,
download, print and distribute individual pages from this Site
subject to the following conditions:
a. The copyrighted materials on this Site may
be used for informational purposes only.
Except as specifically authorized by Net Star
Telecommunications, the copyrighted materials on this Site may
only be used for non-commercial, personal purposes.
Any copy or distribution of the copyrighted
materials on this Site, or portion thereof, must include this
copyright notice, and all other copyright and other proprietary
notices contained on the materials.
Use, duplication or disclosure by the United
States Government is subject to the restrictions set forth in
DFARS 252.227-7013 (c)(1)(ii) and FAR 52.227-19. Export of any
information herein may be restricted and may require export
licenses under applicable federal statutes.
b. Trademarks and Patents Any product,
process or technology referred to in this Site may be the
subject of other intellectual property rights reserved by Net
Star Telecommunications, and may not be licensed hereunder. Each
individual component of this Site may contain other proprietary
notices and copyright information pertaining to that individual
component.
c. Disclaimer EVERYTHING ON THIS SITE IS
PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
NON-INFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE
TRADE OR PRACTICE. Some jurisdictions do not allow the exclusion
of implied warranties, so the above disclaimer may not apply to
you. In addition, the materials contained in this Site could
contain technical inaccuracies or typographical errors. Changes
are periodically added to the information herein. Net Star
Telecommunications may make improvements and/or changes in the
product(s), technical specifications, and product promotions
described in this Site at any time without notice. Net Star
Telecommunications also assumes no responsibility, and shall not
be liable for, any damages to, or viruses that may infect, your
computer equipment or other property on account of your access
to, use of, or browsing within this Site, or your downloading of
any materials, data, text, images, video, or audio from this
Site. In no event shall Net Star Telecommunications be liable
for any incidental or consequential damages, lost profits, or
lost data or any indirect damages, even if Net Star
Telecommunications A has been informed of the possibility
thereof.
